Return instructions for the Brandstore.fi online store

Right of return and return instructions

Customers of the online store have a 14-day right of return in accordance with Finnish consumer protection legislation. The product to be returned must be unopened, completely unused and in resalable condition, including the sales packaging. If the product is defective or has been damaged in the post, the customer may return it free of charge as a customer return to the address found in the shipment.

When returning products, you will receive your money back through the payment method you used. If you paid by credit card, we will credit your credit card. If you paid by online bank payment, we will return the money to your bank account. We will refund the product price you paid, from which a 10 € return fee will be deducted. Delivery costs and costs related to the payment method are not returned or refunded. The product can be returned free of charge to our store. Please bring the delivery note that came with the shipment and the original product packaging, from which we can see the order number.

We do not make product exchanges for orders placed from 1 January 2024 onwards. If you want to exchange a product, place a new order for the product you want in the online store and return the original product to us for a refund. Prices of previous purchases cannot be applied to later purchases.

When you want to return a product, proceed as follows:

1. Log in with your user credentials, meaning your email address and password. If you do not remember your password, click the "Forgot your password?" link on the login screen.
2. After logging in, you will see "Your orders" in the login panel. Click it, and on the page you will find the "Your orders" tab.
3. Select the correct order.
4. Click "Return product" at the bottom of the page.
5. Select the product or products you want to return.
6. Download the return form by clicking the "Return" button and print it.
7. Write down the Posti return number from the return form, which you will need when returning the parcel to the post office.
8. Put the return form in the parcel, because without it we cannot process the return.
9. Pack the product so that the original packaging is not damaged and stays clean. Do not tape the original packaging or write on it or attach stickers to it. You can pack the product either in another box or wrap it, for example, in plastic or paper.
10. Take the parcel to the post office and give the return code to the clerk.
11. Ask Posti for a return receipt showing the waybill number. This is your proof that you have handed the return over to Posti.
12. Once the product has been returned to us, we will pay the refund to you within 14 days of the return arriving, provided that the return conditions are met. The return conditions include, for example, the 14-day return period and the condition of the returned product and product packaging. If the condition of the returned product does not correspond to a resalable product or the sales packaging is damaged, for example the packaging has been taped, the return conditions are not met and we cannot take the product back for resale. In this case, we can return the shoes to you or alternatively refund 50 % of the product price, after which we will sell them as second-quality goods in our store.

Save the return receipt you received from Posti, which shows the Posti tracking code in the format JJFIxxxxxxxxxxxxxx. Returns are always made through Posti. Do not return to a parcel locker or via Matkahuolto.

Note: Return the product in its original packaging and put the return form in the parcel. Please only try shoes on indoors. Please note that we need the sales packaging back in flawless condition for resale.